Cancellation policy and form

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods. However, the period does not begin before the purchase contract has become binding for you through your approval of the purchased item.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory. The withdrawal must be sent to:


lavender
Wessel & Werner GbR
Kreuzstrasse 13
80331 Munich

Email: info@lavendels.de

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.


Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the cost of returning the goods.

The goods must be returned to: lavendels GbR, Sendlinger Str. 47, 80331 Munich

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Exclusion/expiration of the right of withdrawal:

According to Section 312g Paragraph 2 of the German Civil Code (BGB), there is no right of cancellation for contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. The above right of cancellation also does not apply to orders from companies within the meaning of Section 14 of the German Civil Code (BGB).

End of revocation


Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

— lavendels GbR, Sendlingerstraße 47, 80331 Munich, email: info@lavendels.de

— I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

— Ordered on (*)/received on (*)

— Name of the consumer(s)

— Address of the consumer(s)

— Signature of the consumer(s) (only if notification is on paper)

- Date


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(*) Please delete if not applicable Download sample cancellation form